• 《Notice》New Player Q&A: Frequently Asked Questions
    2024/08/29
    • We've compiled the most common questions players have about Kingdom Heroes - Empire. We hope this information helps clear up any confusion:
     
    ★ Maintenance Time Inquiries
    Q: When does maintenance end?
    A: Maintenance is performed every Thursday at 08:50 till 12:00  (UTC+8). The first maintenance will be on 2024/9/5.
     
    ★ In-Game Settings Inquiries
    Q: Can I change my character's gender?
    A: Yes, a Gender Change Potion is available in the in-game store.
     
    Q: How do I change my character's name?
    A: A Name Change Card is available in the in-game store.
     
    ★ Account-Related Issues
    Q: What should I do if I forget my account details?
    A: Please report the issue to customer service.
    Customer Service Website: https://goo.gl/7agRSK
    Customer Service Hotline: (02)8226-1686
    Fax: (02)8226-2622
    Email: online_service@uj.com.tw
     
    Q: What if I accidentally delete my account?
    A: The related system will be updated in the future.
     
    Q: Why has the account deletion feature disappeared?
    A: The related system will be updated in the future.
     
    Q: Why can't I link my Google account in the PC version?
    A: This issue has been resolved.
     
    Q: What if I don't receive the mobile verification code?
    A: If you don't receive it, please contact customer service with your mobile number, and we'll assist you in checking the issue.
     
    Q: Why can't I log in or connect to the PC version?
    A: The PC version does not support systems below Windows 10.
     
    Thank you for your support of Kingdom Heroes - Empire. We will continue to update this FAQ with more information as needed.